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Cancellation & Refund Policy

Last updated: 26 July 2026

Because every Visual Prints order is personalised and made-to-order, our cancellation and refund rules differ from generic ecommerce policies. Please read this policy carefully before placing your order.

1. Order Cancellations

  • Within 2 hours of placing the order: Full refund, no questions asked. Write to us immediately at visualprintsnlr@gmail.com or WhatsApp +91 9346711720.
  • After 2 hours but before printing begins: Refund minus a 10% design/handling fee.
  • Once printing has started: Order cannot be cancelled as materials have been personalised.

2. Non-Returnable Items

The following items cannot be returned or refunded once produced, unless they arrive damaged or defective:

  • Personalised mugs, bottles, keychains, magnets, frames, lamps, and pens.
  • Combo kits customised with names, photos, or logos.
  • Corporate bulk orders after production has begun.

3. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or does not match the approved preview, we will replace it free of charge. To be eligible:

  • Report the issue within 48 hours of delivery at visualprintsnlr@gmail.com.
  • Share a clear unboxing video and photos of the damage/defect.
  • Do not discard the product or packaging until the claim is resolved.

Once verified, we will re-produce and ship the item at no additional cost. Replacements are the primary remedy; a refund may be offered only if a replacement is not feasible.

4. Issues Not Eligible for Refund

  • Spelling mistakes, wrong names, dates, or low-resolution photos submitted by the customer.
  • Minor colour variations between the on-screen preview and the printed product.
  • Delays caused by incorrect shipping address or unavailability at delivery.

5. Live Event Stall Bookings

  • Cancelled 15+ days before event: Full refund of advance, minus payment gateway charges.
  • Cancelled 7–14 days before event: 50% of advance refunded.
  • Cancelled less than 7 days before event: Advance is non-refundable (slot is blocked and materials are prepared).
  • Rescheduling (subject to availability) is free up to 7 days before the event.

6. Refund Processing

  • Approved refunds are processed to the original payment method via Razorpay.
  • Refunds typically reflect in your account within 5–7 business days, depending on your bank.
  • For UPI/wallet payments, refunds usually reflect within 24–72 hours.

7. How to Request a Cancellation or Refund

Email visualprintsnlr@gmail.com or WhatsApp +91 9346711720 with your order ID, reason, and (for damage claims) supporting media. Our team will respond within 1 business day.

8. Contact

Visual Prints — 24/6/179, Women's Govt Polytechnic College Road, Nellore - 524003
Email: visualprintsnlr@gmail.com · Phone: +91 9347370622

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