Privacy Policy

Visual Prints ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have when you use our website, place an order, or engage our live event printing services.

1. Information We Collect

• Account & contact details: name, email, phone number, delivery address, and profile photo (if you sign in with Google).
• Order details: products purchased, customisation text/photos/logos, order value, and delivery status.
• Payment details: handled directly by Razorpay. We do not store card numbers, UPI IDs, or bank credentials on our servers.
• Uploaded content: photos, designs, and text you provide for personalisation.
• Usage data: device, browser, IP address, pages viewed, and interactions used to improve the site.

2. How We Use Your Information

• Process, print, and deliver your orders and event bookings.
• Communicate about orders, quotes, WhatsApp inquiries, and customer support.
• Personalise recommendations and improve our products and website.
• Detect fraud, prevent abuse, and comply with Indian legal obligations.

3. Sharing of Information

We do not sell your personal data. We share limited information only with:

• Razorpay — for secure payment processing.
• Courier partners (e.g., Delhivery, Bluedart, India Post, Shiprocket) — for shipping.
• Cloud & analytics providers — for hosting, storage, and website analytics.
• Government authorities — when required by law.

4. Photos & Custom Content

Photos and designs you upload are used solely to fulfil your order. We do not publish customer photos on our website or social media without explicit consent. You may request deletion of uploaded content after your order is fulfilled by writing to visualprintsnlr@gmail.com.

5. Cookies

We use essential cookies to keep you signed in and remember your cart, plus analytics cookies to understand traffic. You can disable cookies in your browser, but some features may not work correctly.

6. Data Security

We use industry-standard safeguards including HTTPS, encrypted storage, and access controls. Payments are processed on Razorpay's PCI-DSS compliant infrastructure. No system is 100% secure, but we work hard to protect your data.

7. Your Rights

You may request to access, correct, or delete your personal information, or withdraw consent, by contacting us at visualprintsnlr@gmail.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be posted here with a revised date.

10. Contact Us

Visual Prints
24/6/179, Women's Govt Polytechnic College Road, Nellore - 524003
Email: visualprintsnlr@gmail.com
Phone: +91 9347370622